IP Relay Service

The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

The IP Relay Service will enable faster communications with the relay operator and allow you to see more of the conversation on your computer screen than what can be seen on a TTY window.

To start using the IP Relay Service, you must first Sign Up for the Iristel home phone service and log in to Accounts Portal.

Once you have submitted your registration for IP Relay service, a group dedicated to addressing our customers’ accessibility needs will contact you within 1 to 2 business days confirming that your registration has been successful.

Calls placed through the Iristel IP Relay Service are entirely confidential. Iristel IP Relay agents are professionally trained and follow a strict code of ethics. No record of conversation content is retained.

To speak with a registered Iristel IP Relay user, dial Toll-Free 1-844-IRIS-MRS (474-7677) within Canada.

Message Relay Service (7-1-1)

An operator service that allows people who are deaf, hard–of–hearing, speech-disabled, or deaf-blind to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

Message Relay Service (MRS) is a confidential relay service. Persons with a hearing or speech impairment call MRS using a Teletypewriter (TTY). Their typed message is received at MRS, the operator places their call and verbally relays their typed message to the other party.

For more information about Iristel Relay Services, please contact us at accessibility@iristel.ca

Iristel Commitment To Accessibility

We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, an extended trial period of 30 calendar days, reasonable accommodations and provide information in alternative formats upon request.

Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Hearing

There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.

IP Relay Service

The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

Message Relay Service

An operator service that allows people who are deaf, hard–of–hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

Internet Service and Phones

The “mobile internet flex plan” offers the freedom to pay only for internet connection and not for call minutes.

Messaging Options

An important function that a phone serves for the hearing impaired is to allow them to contact people in the form of text messages, either SMS (short messaging service) or email, thus offering an alternative to verbal communication.

Predictive Text

Helps you write text messages more quickly by predicting words from the first few letters you type.

Call Logs

The display of missed or received calls which may have been missed.

SMS Personalization and Reuse

Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, “I’m in a meeting”, “I’ll contact you later”.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Visual or Vibrating Alerts

Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments, and wake up alarms.

Adjustable Volume Control

Especially useful for those who are hearing impaired as well as for enhancing functionality of hearing aids.

TTY Compatibility

We will help you choose a phone compatible with the TTY for the deaf.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Iristel’s services.

Visual

Iristel accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.

Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Voice Output of SMS

It can read text messages out loud to you.

Voice Output of Caller ID From Contacts List

When you receive a call, it speaks the caller’s name if it is stored in your contact list.

Voiced Menus

Speaks the menu options, allowing you to access functions even if you cannot read the display.

Support Accessibility APIs

API’s allow accessibility software programs to communicate with the device (although there may be some limits).

High Contrast Mode

The phone comes with at least one high contrast mode.

Email

Set your phone to a High contrast mode and feel free to email us! Send us your account, product or service questions and we will contact you within 1 to 2 business days.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Iristel’s services.

Mobility and Other Physical Impairments

Iristel service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Iristel data services.

Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

Internet Capability

Connect with the Iristel data service plans and use your phone to browse websites and use other internet-based services.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Third Party Applications or Apps

You can install third party applications for example from an approved application store.

External Keyboard Support

You can connect an external keyboard to the device.

Stylus Support

You can use a stylus or other pen-like device.

Headset - Plug Connected

You can plug in a headset containing headphones and a microphone. This allows you to answer calls, listen, and talk without holding the phone. This can mean better call quality for some people and is useful if you have trouble holding a phone.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Easy-Access Iristel Support Contact Number

People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Iristel device.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Iristel’s services.

Cognitive

For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Iristel’s handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.

Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

Internet Capability

Connect with the Iristel data service plans and use your phone to browse websites and use other internet-based services. Using a smart phone with Internet Connection as per Iristel service plans can help people gain literacy skills by accessing multiple games or applications focusing on language and other learning content.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Third Party Applications or Apps

You can install third party applications for example from an approved application store.

GPS Capability

The device has Global Positioning System (GPS) capability.

Simplify Display

Allows you to disable or conceal unneeded features/programs or icons.

Voice Notes

Allows you to record, save and play back a short voice reminder.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business.

Easy-Access Iristel Support Contact Number

People with mobility/agility limitations can contact us by dialing an easy-access phone number: 6-1-1. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Iristel device.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Iristel’s services.

Wireless Enhanced 9-1-1 service

This type of wireless 9-1-1 service is provided in areas that receive Enhanced 9-1-1 service. To improve the safety and security of Canadians, the CRTC required wireless carriers to upgrade their 9-1-1 services to provide an enhanced capability to identify the location of wireless 9-1-1 callers. This is particularly important in emergency situations where the caller is unable to speak or cannot identify his or her location. This improved location capability is enabled by two technologies:

Global Positioning System (GPS) – or – Triangulation Capability

With Enhanced 9-1-1, wireless carriers use Global Positioning System (GPS) and/or Triangulation technology to identify a 9-1-1 caller’s location (generally within 50 to 300 meters of the cellphone). The emergency call and the caller’s location are automatically transmitted to a 9-1-1 call center serving that area.

Not all cellphones have GPS capability. To get more information on a cellphone’s capabilities, check your manual or ask your wireless service provider. GPS capability uses signals from satellites to determine a cellphone’s location.

If your cellphone does not have GPS capability, wireless carriers can also use triangulation technology, which locates the caller by measuring the cellphone signal’s distance from nearby cellphone towers.

The location information, as determined by either GPS and/or triangulation, will be provided to the 9-1-1 operator if you are using either a cellphone with pre-paid minutes or a wireless service plan. If you have a cellphone but are not subscribed to any service, you can still dial 9-1-1 in an emergency and receive basic wireless 9-1-1 service.

Please take into account the following tips when calling 9-1-1 using our service:  

• Always provide to the 9-1-1 Operator your phone number including area code in case you are in an area not equipped with wireless E9-1-1.
• If possible, always provide to the 9-1-1 Operator an alternate contact number to ensure you can be called back in case your initial call disconnects.
• Always provide to the 9-1-1 Operator your location or the location of the emergency.
• Always remain on the line as long as advised by the 9-1-1 Operator. If possible, do not disconnect the call unless otherwise advised by the 9-1-1 Operator.
• Avoid as much as possible placing unintended/accidental calls to 9-1-1.
• Update the address registered with us whenever it changes. In case of an emergency where the caller cannot speak or the call disconnects, the 9-1-1 Operator will dispatch assistance at the address registered with us.

Web Accessibility

Our work is incomplete without your feedback!

We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.

Contact us

A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.

Email:  accessibility@iristel.ca

Feel free to email us! Send us your feedback or product and service questions and we will respond within 1 to 2 business days.

Phone: +1 (833) 474-7835

We will respond to your service inquiries and help you find solutions to fit your lifestyle using the Iristel services.

Accessibility Phone Features

Many smartphones have built-in accessibility features that make them easier to use by people with impaired vision, hearing or motor skills.

View phones

View plans

If you need any assistance, our support team can help you choose a phone and plan that meets your needs.

1 (833) 474-7835

accessibility@iristel.ca

Ice Wireless Commitment To Accessibility

We are committed to ensuring that our services are accessible to all of our customers. We are ready to address the needs and concerns of customers with disabilities by offering accessible handsets, an extended trial period of 30 calendar days, reasonable accommodations and provide information in alternative formats upon request.

Our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Hearing

There is a variety of accessibility features and services which makes it possible for the hearing impaired to make and receive calls on a mobile phone, extending from basic features like provision of volume adjustment and speakers to provision of IP relay services.

IP Relay Service

The IP Relay Service will allow you to communicate via text online using web-capable devices through a chat interface and a third-party operator, where there is Internet access.

Message Relay Service

An operator service that allows people who are deaf, hard–of–hearing or speech-disabled to place calls to standard telephone users via a keyboard or assistive device. A specialized operator acts as an intermediary for the two parties.

Internet Service and Phones

The “mobile internet flex plan” offers the freedom to pay only for internet connection and not for call minutes.

Messaging Options

An important function that a phone serves for the hearing impaired is to allow them to contact people in the form of text messages, either SMS (short messaging service) or email, thus offering an alternative to verbal communication.

Predictive Text

Helps you write text messages more quickly by predicting words from the first few letters you type.

Call Logs

The display of missed or received calls which may have been missed.

SMS Personalization and Reuse

Allows you to create standard text messages that you can quickly send to anyone without having to retype them each time. For example, “I’m in a meeting”, “I’ll contact you later”.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Visual or Vibrating Alerts

Mobile phones can be set to vibrate or give visual alerts to inform the user about incoming calls, emails, messages, calendar appointments, and wake up alarms.

Adjustable Volume Control

Especially useful for those who are hearing impaired as well as for enhancing functionality of hearing aids.

TTY Compatibility

We will help you choose a phone compatible with the TTY for the deaf.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Visual

Ice Wireless accessibility services can help people who are visual impaired and hence cannot use keyboards or access contact lists to call numbers stored in the address book, send and receive messages or navigate the menu, by offering a range of smart phones with gesture-based screen-readers.

Our Service Plans are tailored for the visual impaired so that they can get unlimited possibilities to a better communication. Get the Unlimited Talk or Unlimited Canada long distance service plans to contact your friends and family.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Voice Output of SMS

It can read text messages out loud to you.

Voice Output of Caller ID From Contacts List

When you receive a call, it speaks the caller’s name if it is stored in your contact list.

Voiced Menus

Speaks the menu options, allowing you to access functions even if you cannot read the display.

Support Accessibility APIs

API’s allow accessibility software programs to communicate with the device (although there may be some limits).

High Contrast Mode

The phone comes with at least one high contrast mode.

Email

Set your phone to a High contrast mode and feel free to email us! Send us your account, product or service questions and we will contact you within 1 to 2 business days.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Mobility and Other Physical Impairments

Ice Wireless service options will help people with mobility/agility limitations communicate better and easier using several handsets disposing of the right accessibility features such as Voice recognition, sensitive touch screen, capability to install third party applications or apps, add External keyboard support or use a stylus or other pen-like device for an easy access to the phone’s options, Headsets and Bluetooth, and Internet capability to benefit from Ice data services.

Our Service Plans are tailored for people with mobility or agility limitations so that they can get unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

Internet Capability

Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Third Party Applications or Apps

You can install third party applications for example from an approved application store.

External Keyboard Support

You can connect an external keyboard to the device.

Stylus Support

You can use a stylus or other pen-like device.

Headset - Plug Connected

You can plug in a headset containing headphones and a microphone. This allows you to answer calls, listen, and talk without holding the phone. This can mean better call quality for some people and is useful if you have trouble holding a phone.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business days.

Easy-Access Ice Support Contact Number

People with mobility/agility limitations can contact us by dialing an easy-access phone number: 6-1-1. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Cognitive

For people with cognitive disabilities it’s very important to provide subscribers with a simple and friendly user interface. Ice Wireless handsets cover multiple accessibility features such as Audible or tactile feedback, Adjustable font sizes, brightness /contrast controls, text-to-speech functionality and Screen Reader/Voice recognition options, Predictive Texting, ability to associate photos with telephone numbers.

Our Service Plans are tailored for people with cognitive disabilities so that they can get new and unlimited possibilities to a better communication.

Get any of our Smartphone service plans to contact your friends and family.

Internet Capability

Connect with the Ice Wireless data service plans and use your phone to browse websites and use other internet-based services. Using a smart phone with Internet Connection as per Ice service plans can help people gain literacy skills by accessing multiple games or applications focusing on language and other learning content.

Call Waiting

Alleviates the need to have more than one line for voice communications. With Call Waiting, special beeps indicate that you have an incoming call while you are engaged in a phone conversation.

Call Forwarding

Enables you to send your calls to any number you choose when you can't answer the phone. Automatically forward your incoming calls to any number.

Voice Recognition for Dialing or Accessing Features

Voice Commands can be used for dialing or accessing features on the phone.

Third Party Applications or Apps

You can install third party applications for example from an approved application store.

GPS Capability

The device has Global Positioning System (GPS) capability.

Simplify Display

Allows you to disable or conceal unneeded features/programs or icons.

Voice Notes

Allows you to record, save and play back a short voice reminder.

Email

Feel free to email us! Send us your account, product or service questions and we will respond within 1 to 2 business.

Easy-Access Ice Support Contact Number

People with mobility/agility limitations can contact us by dialing an easy-access phone number: 611. They may inquire about bills, payments, change rate plans, add features, and find out about the usage, newsletters, service offers and much more, directly from their home, using their Ice Wireless device.

Customer Services

A group dedicated to addressing our customers’ accessibility needs will be available to honor their requests, and also help them take notice of our services, offers and accessibility options making possible for them to benefit Ice Wireless’ services.

Web Accessibility

Our work is incomplete without your feedback!

We trust that our customers’ feedback is a fundamental part of a continuous process that enables us to develop new practices, products and services to better serve the needs of people with disabilities.

Our first commitment is to the customer, that’s why we would like to hear from you! Send us your suggestions on how we can improve our products, services and website to better serve your needs.

Contact us

A group dedicated to addressing our customers’ accessibility needs is available to receive requests and feedback on our services and products.

Email: accessibility@icewireless.ca

Feel free to email us! Send us your feedback or product and service questions and we will respond within 1 to 2 business days.

Phone: +1 (855) 474-7423

We will respond to your service inquiries and help you find solutions to fit your lifestyle using the Ice Wireless services.

Mail and Store Locations:

Enter the Locations page on our website and browse through to find our store locations and working hours.

Accessibility Phone Features

Many smartphones have built-in accessibility features that make them easier to use by people with impaired vision, hearing or motor skills.

View phones

View plans

If you need any assistance, our support team can help you choose a phone and plan that meets your needs.

1 (855) 474-7423

accessibility@icewireless.ca