Iristel is committed to maintaining the integrity and security of our network and in full transparency, wanted to make customers aware of the issue at hand that was impacting our network.

On Monday, November 15th at approximately 11:00 (EST), Iristel had a cyber-attack attempt (known technically as DDoS) on a network element, specifically a port on an element. The port establishes connection to and from the Public Switched Telephone Network (PSTN). This caused a packet loss (electronic method of transporting conversations over the internet) to our Core Network that hindered the ability to establish a voice call.

Our senior engineers, along with our partners were fully engaged and dedicated on resolving the issue at hand to restore service, which has now stabilized and is functioning without disruption, per our current data, after implementing the permanent fix.

On behalf of the entire Iristel Team, we sincerely apologize over this disruption of service as we are keenly aware of the frustration it has caused to your business. We are very proud in the trust that you have in our company to deliver your services and we continue to monitor the entire network. More information and updates can be found at https://status.iristel.com/

About Iristel

Iristel is Canada’s fastest-growing Competitive Local Exchange Carrier providing innovative communication services that are changing how consumers and businesses communicate. Founded in 1999, Markham-based Iristel operates Canada’s largest facilities-based local voice network extending Coast-to-Coast-to-Coast. It also owns Ice Wireless, an LTE-A carrier with operations in Canada’s northern territories and Quebec. Iristel also owns brands such as Sugar Mobile, an Over-the-Top (OTT) app where phone calls and text messages can be transmitted through data, and Télécommunications de l’Est (TDE), a company that operates a Nomad mobile network, a unique two-way radio digital trunking network built to meet the specific needs of Canada’s rural regions.

For more information:

www.iristel.com

pr@iristel.com

or call 416-800-0010