Seamless Omni-Channel Experiences
Manage all text interactions in one place, eliminating the need for multiple open tabs and simplifying your workflow.
Seamless Omni-Channel Experiences
Empower interconnected digital experiences with Iristel's Cloud Contact solution for contact centers. Meet your customers in the digital channel of their choice and integrate all touchpoints and channels into one powerful platform – the Unified Inbox. Make every interaction count and provide a truly omnichannel customer experience.
Key Features – Social Media
Social Media
Be where your customers are! Manage all your social media interactions and campaigns effortlessly in one place with Cloud Contact's Unified Inbox. Handle followers' comments, mentions, tags, and direct messages directly from the platform.
Boost customer engagement, speed up social responses, improve online sales, and gain valuable insights with centralized reports on your overall social media performance.
WhatsApp Business
Create engaging interactions with your clients using Cloud Contact's official WhatsApp Business providers. Be part of the world's most popular messaging app and keep conversations flowing seamlessly.
Automation and AI
Intelligently route incoming calls to the right agent or department. Put your business on autopilot with uContact's ACD software.
Live Assistance Web Chat
- Engage with customers in a personal and practical way. Conduct video or voice calls directly from your website with Cloud Contact's Live Assistance WebChat – no app download or plugin needed.
- Start Conversations: Initiate conversations directly from your website.
- Media Sharing: Spice up interactions with images, files, and audio.
- Customer-Centric: Share screens and guide customers to what they're looking for.
- Auto-Pilot: Add native bots to your WebChat to significantly reduce response time.
Boost sales and overall customer experience by moving your email campaigns to Cloud Contact. Handle customer interactions individually or in bulk using email presets or create your own
SMS, MMS and Much More
Reply instantly to customers who prefer texting. Conduct two-way messaging communications, from simple SMS interactions to interactive multimedia.
And Many More:
- Unified Inbox
- Web Click-to-Call
- Omnichannel Monitoring
- Multichannel Recording
- Satisfaction Surveys
- Native Bots
- Share Screen
- Send Files & Audio
- Web Video & Voice Calls
Ready to transform your contact center?
Experience the power of Iristel's Cloud Contact solution!
Check out our other Cloud Calling Services
Discover the power of unified communications.
Let’s discuss a brighter future!
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